FREQUENTLY ASKED QUESTIONS
For 2019 we will be running Santa’s Woodland Experience which takes place within our woodland at North Ballochruin Farm, Balfron Station, G63 0LE.
Santa’s Woodland Experience is a journey on our tractor trailer to find Santa’s woodland home, Once you have reached the destination there will be a short walk for all to get to the cabin and meet Santa himself.
For 2019 our Santa’s Woodland Experience will open on Saturday November 30th until Christmas Eve.
This experience is a group experience and lasts approximately 30 minutes.
Tickets must be booked in advance. Please check the website or facebook page for notification on when tickets are going on sale.
North Ballochruin Farm, Balfron Station, Stirlingshire. SAT NAV G63 0LE
***please note that it is a ZERO in our postcode***
Our events are in an enviously central location, with easy access from the surrounding cities and countryside.
According to the AA Route Planner, the travel times are:
Stirling – 28 mins
Edinburgh (Hermiston Gate) – 1hr 03 mins
Glasgow City Centre – 42 mins
Perth – 1 hr 05 mins Dundee – 1 hr 29 mins
Tyndrum – 1 hr 13 mins
Please note that due to the nature of the Woodland destination some roads are single, farm track roads we therefore STRONGLY ADVISE you to access from A81 at Balfron Station.
From Milngavie –
-Take A81 towards Strathblane
– Continue through Strathblane & Dumgoyne on A81
– Continue on A81 for approx 4.8 miles.
– Turn right onto Indians Road
– Destination is on the right (approx 0.2 miles along road)
– Follow A811 for 17.4 miles through Arnprior & Buchlyvie
– Turn left onto A81, continue on road for approx 0.7 miles
– Turn left onto Indians Road
– Destination is on the right (approx 0.2 miles along road)
All our experiences are ticketless and so we would ask you bring along a copy of your order confirmation on the day/night – this can either be printed out or shown on your phone. This confirmation is sent out automatically upon payment if you book online and within 14 days if you book over the phone. Please see question below if you have not received your confirmation email.
Booking in advance is required for our Santa’s Woodland Experience. For our Woodland Light Experience and Fairy Experience we strongly advise booking although there will be a limited amount of tickets available on the door each day.
Tickets are sold in advance of our events. To make a booking for any experience, please call 01360 752 052 or please visit Woodland Experiences booking page.
Please note that all ticket purchases will incur a global £1 transaction fee. For telephone bookings this covers the cost of providing box office staff to serve you in person. For online tickets this goes towards the online booking system currently used.
When you book online your confirmation email is sent out immediately and automatically so if you do not receive it we would ask you first to check your junk folder as they can often end up in there. If you still can’t find it please email email@example.com with the subject – “missing confirmation” and tell us the following information:
-Email address used to book
– Order number (not essential but will appear on your payment receipt email)
-Date and time booked for
We will then be able to see if there were any typo’s that would have caused an error. If there are not we will look to send your confirmation manually and that will more than likely solve the issue.
All parking is on-site, and there is no charge for parking.
All of our Woodland Experiences are suitable for children.
Woodland Light Experience
We love children, and warmly welcome them to our event. The path is mainly level stone and gravel, therefore a robust pushchair suitable for countryside terrain would be advised for younger children.
To keep them safe, and to prevent little people getting lost in the woods, we ask that children remain in the company of an adult, and properly supervised at all times.
There are electrical cables for the lighting, moving tractors ferrying visitors and natural obstacles such as ditches. These have been carefully placed to be outwith the reach of the public behind roped-off areas. With safety in mind, we ask you to ensure that children are not allowed to stray from the paths, enter roped-off boundaries or wander into display areas to touch the lights or creatures they may spot
Santa’s Woodland Experience
This experience is for the child in everybody.
Our tickets are not on sale year round, we will open for ticket sales early in the year so people who are eager to book in advance can get booked in. You can follow us on facebook, check the website or join our mailing list (email your request to firstname.lastname@example.org) to find out when tickets will be going on sale.
We have a new online booking system which is our preferred way to take bookings. We are a small family business and cannot operate a booking line Monday to Friday however if you have specific booking requests our phone lines are open on Mondays and Fridays between 10am and 4pm. Please note the most up to date availability is on our online booking system.
We are in quite a rural location and are roughly 2 miles from the nearest villages. You can get a bus to the village of Balfron or to Killearn but due to a lack of pavements and distance we would highly recommend pre-arranging a taxi from that point.
During our light show we have shuttle buses that operate on certain nights and we hope to continue this and hopefully become more accessible by public transport but this is very much a new link between us and First Bus.
Our Santa Experience is a group experience, if you book individual tickets you will be on a tractor trailer ride with other families. Some people choose to book the whole trailer for their group of friends or family.
Full trailers take up to 20 people with a maximum of 10 children. The costs for a full trailer is £215 (inclusive of the £5 booking fee) and can save the customer up to £45 (based on booking 10 adult and 10 child tickets individually).
A full trailer is a wonderful experience for a family or group of friends. Many families return to us every year and love the fun of going to see Santa in a large group.
Full trailers can be booked on our bookings page.